Soko
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Find quick answers to the most common questions from our community. If you can't find what you're looking for, contact our support team.
Visit our website or download our mobile app, click "Sign Up", enter your email and create a password. Verify your email address and complete your profile to start using Soko.
Yes, creating an account and browsing listings is completely free. We don't charge fees for buying or selling items on our platform.
No, you can use Soko through our website on any browser. However, our mobile app provides a better experience with push notifications and easier photo uploads.
Find an item you want, click on it to view details, enter your bid amount in the bidding section, and click "Place Bid". Your bid is a binding commitment to buy at that price.
You'll receive an email notification and can contact the seller through our messaging system to arrange payment and pickup. The seller will contact you within 24 hours.
Bids are binding commitments. In exceptional circumstances, you can contact support within 1 hour of placing the bid to request retraction, but this is rarely approved.
A reserve price is the minimum amount a seller will accept. The auction shows "Reserve not met" until someone bids at or above this hidden amount.
After winning an auction or to ask questions, click "Contact Seller" on the listing page to send a secure message through our platform.
Go to "Sell" in the main menu, click "Create Listing", add photos and description, set your starting price and auction duration, then publish your listing.
Include multiple clear photos from different angles, close-ups of important details, and any flaws or damage. Good photos increase your chances of selling.
Research similar sold items to understand market value. Start with a lower price to encourage bidding, and consider setting a reserve price for valuable items.
Sunday evenings typically see the most bidding activity. Avoid ending during work hours or very late at night for maximum participation.
No, Soko does not process payments. All transactions happen directly between buyers and sellers outside our platform. We recommend cash for local pickups.
Always meet in busy, well-lit public places like shopping centers or police station parking lots. Never meet at your home or isolated areas.
Contact the seller first to resolve the issue. If they're unresponsive or unwilling to help, contact our support team to report the problem.
Meet in person, inspect items before paying, be wary of deals that seem too good to be true, and never send money to strangers online.
Cash is safest for local transactions. For expensive items, consider meeting at a bank. Bank transfers and mobile money are also common but verify payment before handing over items.
Verify your email address (required), add your phone number, and complete identity verification. Verified accounts get trust badges and may access premium features.
Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the reset email we send you.
Check your email spam folder, verify your email address is correct, and ensure notifications are enabled in your account settings and device settings.
Try closing and reopening the app, check your internet connection, update to the latest version, or restart your device. Contact support if problems persist.
Go to Settings > Account > Delete Account and follow the prompts. Complete any active transactions first. Account deletion is permanent after 30 days.
We prohibit illegal items, weapons, drugs, counterfeit goods, adult content, live animals, and hazardous materials. See our Terms of Use for the complete list.
Use the "Report" button on any listing or user profile, or contact our support team directly with details about the issue.
Violations may result in listing removal, warnings, temporary suspension, or permanent account termination depending on the severity.
We never share your personal information with other users. Only your display name and profile photo are visible. See our Privacy Policy for full details.
Can't find the answer you're looking for? Our support team is ready to help you with any questions or issues.